Privacy Policy

Introduction

This Privacy Policy applies to all personal information collected by MyWillMate (“we”, “us”, or “our”) through our website and the services we provide in New Zealand.

This policy explains how and why we collect personal information, how we use it, and what controls you have over our handling of it. My Will Mate is committed to complying with the Privacy Act 2020 and any other applicable New Zealand legislation relating to privacy and data protection.

We encourage users to visit the Office of the Privacy Commissioner website at www.privacy.org.nz, which provides helpful information about your rights under New Zealand privacy law.

Collection and Use of Information

To provide our Will preparation service, we collect certain personal information from you. This may include your name, contact details, date of birth, address, relationship details, and the information you provide in your Will form.

We collect this information so that we can:

• Review and prepare your Will based on the details you submit.

• Communicate with you about your Will or related enquiries.

• Process payments through Stripe, our third-party payment processor.

• Maintain internal records for administrative and legal purposes.

We may also collect technical information such as IP addresses, browser types, and cookie data when you visit our website. This helps us improve our site and provide a smoother experience for users.

We will never sell or rent your personal information to any third party. We may, however, share your details with trusted service providers (such as Stripe) where it is necessary to deliver our services.

Cookies

Our website may use cookies to enhance your experience and help us understand how the site is used. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but some features of our site may not function properly as a result.

Security and Storage

We take the protection of your information seriously. Personal information is stored securely and only accessed by authorised persons.

While we use appropriate safeguards to protect your data, no transmission of information over the internet can be guaranteed as completely secure. You transmit information to us at your own risk, and once we receive it, we take all reasonable steps to ensure its security within our systems.

We do not store completed Wills or provide document safekeeping services. Your Will is sent to you upon completion, and we recommend that you store it securely and inform your executor of its location.

Information that is no longer required will be securely destroyed or de-identified.

Access and Correction

You have the right to access and correct the personal information we hold about you, in accordance with the Privacy Act 2020.

If you wish to request access to, or correction of, your information, please contact us using the details below. We may ask for verification of your identity before providing or amending any information.

Complaints

If you believe that we have breached your privacy rights, please contact us so we can investigate and resolve the issue.

Email: mywillmate@outlook.com

We aim to respond to all complaints promptly. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will appear below.

Last updated: December 2025