Frequently Asked Questions

How do I create my Will with MyWillMate?

Creating your Will is simple and guided. Just follow these steps:

•      Fill out our online form – Our form is designed to walk you through every question with clear explanations, so you always understand what each part means and why it matters. It typically takes about 15 minutes to complete.

•      Submit your form and payment – Once you submit your form and payment, our team reviews your answers and prepares a legally valid Will for you.

•      Receive your Will – You will get your completed Will within 48 hours. It is ready to print, sign, and witness.

•      Sign and store your Will – We include detailed signing instructions to make sure your Will is legally valid. After signing, store your Will in a safe place and let your loved ones know where it is.

Do I need a lawyer to use MyWillMate?

Most people do not. Our guided form and professional preparation ensure your Will meets New Zealand and Australian legal requirements. If your situation is more complex, such as having trusts, overseas property, or business assets, we will let you know during the process if it is best to speak with a lawyer.

How long does it take to get my Will?

You will receive your completed Will within 48 hours of submitting the form and payment. This includes review by our team and preparation of your legally valid document.

Can I make changes to my Will?

Yes. If you need to update your Will within 30 days of receiving it, we provide free updates. After that, you can submit a new form to make changes at any time.

Is the process safe and secure?

Absolutely. Your personal information is protected, and your Will is prepared and handled securely by our team.

Who should have a Will?
Anyone aged 18 or over who has assets, or who wants to make sure their wishes are known, should consider having a Will. Even if you do not have a large estate, a Will ensures your belongings, debts and personal wishes are clearly covered.

What happens if I do not have a Will?
If you die without a valid Will, known as dying intestate, your estate is distributed under legal rules rather than according to your personal wishes. This can mean your loved ones face more work, delays, and stress, and your estate might not go to the people you intended.

Can I make my Will online?
Yes. With MyWillMate, you complete a short online questionnaire, we confirm your eligibility, and then our team prepares your Will for you. Everything can be handled online, and your completed Will is sent to you within 48 hours, ready to sign.

Do I need a lawyer to make a Will?
Not always. You can make a valid Will without a lawyer, provided it meets the legal requirements such as being in writing, properly signed, and correctly witnessed. For simple estates, MyWillMate is a cost-effective and reliable option. For more complex estates, legal advice may be helpful.

What makes a Will valid?
A Will must be in writing, signed by the person making it, and witnessed by two people who are both present at the same time. The person making the Will must also be of sound mind and understand what they are signing.

Where should I store my Will?
Once you have signed your Will and it has been properly witnessed, keep the original in a safe place and let your executor know where it is. You can also keep a copy for your records, but the original is the legally binding document.

When should I update my Will?
You should update your Will whenever major life events occur, such as marriage, separation, having children, buying property, or moving overseas. It is also good practice to review your Will every few years to make sure it still reflects your wishes.

Can I cancel my Will?
Yes. You can revoke your Will by making a new one that clearly replaces the old version, or by destroying the old document with the intention of cancelling it. If you change your mind, always make sure your new Will states that any previous Will is revoked.

What if I have assets overseas?
If you own property or assets in more than one country, you may need separate Wills for each place, as the laws differ between countries. MyWillMate is designed for people with simple estates based in New Zealand or Australia.

Can a Will be challenged?
Yes. A Will can be challenged in some situations, for example if someone believes they have not been adequately provided for. Keeping your Will clear, up to date and properly witnessed helps reduce the chance of disputes.